How do I use the shopping cart? The shopping cart software allows you to add items to your basket as you browse our site. You are then given the opportunity to check and modify your order before confirming it and finally arranging payment and delivery. You will be asked to acknowledge that you have read and accepted our terms and conditions which are outlined on this page before your order is confirmed. When your credit card details are requested you should enter the correct information and the payment will then be authorised online. We would prefer you to make payment online in our secure online payment facility but, if for some reason, you are not happy about doing this please place your order online and select "Send Payment by Post". You can then telephone us to provide your credit card details or send us a cheque in the post.
^ top ^How secure is your site? We use
WorldPay or Paypal for our online credit card transactions.
Click here for full details about WorldPay's security.
^ top ^How much do you charge for delivery? Delivery charges are calculated once an item is added to the shopping cart. Charges start at £3.95 for orders under £29.99, rising to £5.95 for orders under £59.99. Deliveries over £60 are free. We would like to be able to offer free delivery to all of course customers, but unfortunately the rising costs of delivery and transport prevent us from doing so.
^ top ^I am not in the UK, can I place an order? We are able to take orders from anywhere in the world for delivery in the UK. At the present time we are unable to deliver outside the UK. If you are based outside the UK and wish to have an item delivered to a UK address, order as normal. Your credit card company will automatically convert the amount shown in pounds sterling into your local currency. If you would like an estimate of the conversion, you can use this simple
currency converter
^ top ^When is my credit card debited? Your card will normally only be debited when the goods are despatched. The only exception to this is when items are reserved for a delivery pre-arranged for a date more than 5 days in advance in which case we will take the payment at the time of the order.
^ top ^When will my goods be despatched? Goods are normally despatched within 24-48 hours of receipt of your order Monday to Friday. If there will be any delay in despatch we will let you know.
^ top ^How are the goods delivered? We use Royal Mail and courier for deliveries. When we have despatched your order we will send you an email to let you know which service we have used.
^ top ^What if I am not in to receive the delivery? In the event that no-one is available to receive the delivery, a card will be left for the recipient providing details of how delivery can be re-scheduled or how to collect the parcel from the local sorting/delivery depot. After the first attempt at delivery has been made, it then becomes the recipient's responsibility to rearrange delivery or to collect the parcel.
^ top ^What if the parcel is damaged on arrival? In the unlikely event that your purchase fails to arrive in perfect condition, please advise us within seven days of receipt of the parcel and we will be happy to arrange either an exchange or a refund for any item lost or damaged in transit. Please immediately for details of how to return the item and to arrange an exchange/refund.
^ top ^Do you provide a guarantee? We offer a "no quibble" 30 day guarantee. If you are not completely satisfied with any item you have purchased from us, either because of an error on our part or because an item is defective, we will be pleased to refund the purchase price providing the item is returned undamaged and unused, in its original packaging, within 30 days of receipt (food items must be returned within 7 days of receipt). Amounts refunded will be credited back to the purchaser's credit/debit card.
In the unlikely event that you do experience a problem with an item please and we will advise you how to return it.
^ top ^Can I cancel the order?Cancellation prior to despatch: If cancellation is received before the goods are despatched we will refund the total cost of the order.
Cancellation after despatch: By law, you have the right to withdraw from your purchase of an item within seven working days of the day after the date the item is delivered to you ("cooling off period"). For more information on the cooling off period visit the Department of Trade & Industry's website at
http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling.
If you change your mind about the order, we will be happy to refund the full purchase price of the goods provided notice of cancellation is received and the goods are returned to us within the cooling off period.
The goods must be returned in perfect, unused condition (with any shrink wrapping intact) to qualify for a refund for the item.
We are unable to refund the costs of any other services provided to you in connection with your purchase, for example expedited delivery, additional giftwrapping or greetings cards, or the cost of return postage. For your protection, we recommend that you use a recorded-delivery service to return the item to us. If we do not receive the item back from you, we may arrange for collection of the item from you at your cost.
All amounts refunded will be credited back to the purchaser's credit/debit card.
^ top ^What if I have a complaint? We hope you will tell others about us if you are happy with our service, and tell us if you're not! We place great importance on the complete satisfaction of our customers which is why we take great care to only select the highest quality products from reputable suppliers and aim to offer a service second to none. If for any reason you do have a complaint, please . We treat all complaints very seriously and aim to deal with them fairly, promptly and confidentially. All complaints will be acknowledged in writing within 48 hours and resolved within a timescale notified to you.
^ top ^Do you have everything in stock? All of our products are offered subject to availability. Unfortunately our stock system is not "live" and therefore occasionally an item showing as being in stock on the website may actually be out of stock. When an out of stock item is ordered and when we are not expecting a delivery soon, we will contact you to offer an alternative prior to shipping. If the alternative offered is not suitable you you can of course cancel your order.
^ top ^How can we contact you? We like to talk to our customers and welcome contact either by email or telephone! As we are also running a busy shop, sometimes there may occasionally be a delay in us being able to get to the telephone (e.g. if we are helping other customers). Please leave a message if the phone is unanswered and we will call you back quickly. Please see our
Contact page for full details.
^ top ^Will you keep my details private? When you visit our site we need to collect certain information from you in order to process your order and to provide an effective service to you. However, we are fully committed to protecting your privacy and we will not provide any information about you to third parties. The type of information we will collect from you includes your name, address, phone number, email address and payment card details. To facilitate delivery to a recipient other than you, e.g in the case of a gift, we will also need information of where the goods are to be delivered including their name, address and phone number. We will not seek to collect any other sensitive information from you without your specific consent.
We guarantee that we will not pass your details to any other person or company without your permission. In such a case we would contact you to seek your consent in writing. Any personal data will not be transferred out of the EEA (European Economic Area). If you do not give us your consent, all information received from you will be kept completely confidential and will not be disclosed to any other party.
We are fully compliant with the provisions of the Data Protection Act 1998.
To monitor behaviour of visitors to our website we may use "cookies", that is information stored on your browser that enables us to identify you in future visits to our website. You can modify your browser to prevent this from happening.
If you have previously asked to receive our periodic newsletter or details about special offers and you no longer wish to receive this information, please let us know (you need to send this email from the email address we send the newsletter to). We will then remove you from our mailing list.
Finally, if you have any views about our website including suggestions for improvement or additions, or about our privacy policy, please
^ top ^Age Restriction: Blueberry Barn Limited cannot sell scissors, knives or certain other sharp tools to anyone who is not 18 years old or over. By placing an order you confirm that you are at least 18 years old.
